Technician servicing an outdoor air-conditioning unit.
Illustrative photo

About this service

Common signs of a drainage problem

Water dripping from an indoor unit, damp marks near the aircon, or water collecting around the drain outlet can indicate a drainage, dirt, installation, or cooling-related issue. A leak should be checked rather than assumed to be a simple cleaning problem.

What to do before contact

If water is close to electrical fittings, switch the unit off if you can do so safely and keep the area clear. Take a photo of the indoor unit, the visible water, and the outdoor drain outlet if accessible without touching electrical parts.

Details for an accurate enquiry

Tell us whether the leak happens immediately or after the aircon has been running, how much water is present, and whether the unit was recently serviced or installed. Share your location and ask what inspection and repair work the quote includes.

Preparing for aircon water leaking

Before asking about aircon water leaking, note the unit location, brand and model if available, and any symptoms or work already carried out. Photos of the equipment and surrounding area can help explain access and the setup.

Confirm the work before booking

Ask what the proposed visit includes, whether an inspection or additional parts may be needed, and how the price is calculated. Confirm the appointment time, access arrangements, and any call-out or service charges before the work begins.

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